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Hang In There Sony…And Thanks for Your Continued Innovation
It happens to the best of us. We plan for the worst, do all of our due diligence, prepare for the unexpected, test and re-test and cross our fingers a…
The DO’s and DON’Ts of Customer Service in a Social
How many times have you had a bad customer service experience? More than 50% of the time? I will bet that you think that it's much higher than that even.…
Tivo, Remember that Customer Service is the New PR
This post was originally conceived as a rant but now I am writing it as a bit of constructive criticism and advice directed towards Tivo, as well as other companies…
Review: DLO TransDock Deluxe
I had the pleasure of testing out DLO's TransDock Deluxe this past weekend. DLO (which, appropriately, stands for "Digital Lifestyle Outfitters") was the second vendor from my MacWorld 2008 Tour…
