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The DO’s and DON’Ts of Customer Service in a Social
How many times have you had a bad customer service experience? More than 50% of the time? I will bet that you think that it's much higher than that even.…
Twitter Threats and Negotiations
The Age of Twitter is upon us. All hail the all mighty and powerful Twitter! But also, the age of innocence is gone. There are spammers galore, people who are…
Tivo, Remember that Customer Service is the New PR
This post was originally conceived as a rant but now I am writing it as a bit of constructive criticism and advice directed towards Tivo, as well as other companies…
