“consumer” collection
March 7, 2012
Consumer Clouds – A Comfortable and Easy On-ramp to More Complex Business Clouds
I have multiple personalities. No, I'm not schizophrenic but I do have alter egos. During the day, I live and breathe cloud computing with my job as Technology Evangelist at GoGrid, a cloud infrastructure provider. And then the rest of my hours when I'm awake, I'm a dad, husband and technologist, trying to figure out how it all fits together…
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July 14, 2009
The DO’s and DON’Ts of Customer Service in a Social Media Age
How many times have you had a bad customer service experience? More than 50% of the time? I will bet that you think that it's much higher than that even. Most of us tend to remember poor customer service experiences than good ones. It's easier to gripe and complain about someone NOT doing something to your satisfaction than it is…
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